Shipping Policy

How do I receive my shipment order?
We ship your items during operating hours from 7am – 10pm. All delivery method is primarily fulfilled by
our delivery partner Lalamove or Cash on Delivery (COD). Once you’ve paid your order, it will be
processed within one hour after payment has been made.

Where does ES MART ships to?

As of now, we currently ship anywhere in the area of Telok Panglima Garang for the method of Cash on
Delivery (COD) and Lalamove. For the shipment outside of mentioned location, it will be fulfilled using
courier services (Pos Laju, J&T Express) or Lalamove for Same Day Delivery (SDD)

Returns / Cancellation & Refunds Policy

If you are unsatisfied with your purchase, you may return the products for any reason within 24 hours upon receiving your order. To do so, you may arrange a return order with us through our WhatsApp hotline (011-5500 7176) Any items that are purchased from us can be exchanged or refundable as long the item is not consumed. To cancel an order, please contact ES MART as soon as possible. Once order is placed, we will not entertain your cancellation request within 30 minutes after placing an order. If you wish to cancel your order, please contact us through our WhatsApp hotline (011-5500 7176) as soon as possible. If you happen to cancel your order after 30 minutes, a delivery fee will not be returned. 

Payment policy

You have to pay just when you complete the check-out procedure. Once you are sure that you want to
order one or more of our items, and you have added it/them to your shopping cart. After that access to
the shopping cart and click on the check-out button. You must fill the module with your personal
information, which kind of payment method you want to use and the details of your credit card. The
process could take few seconds so during the operation do not close or refresh your browser to avoid to
invalidate the process.

We accept payment through FPX (Online Banking), Credit Card (Visa / Master Card) and E-Wallet (Boost,
Touch n’ Go) and Cash on Delivery.

ES MART does not take care personally of the money transaction. ES MART has entrusted the service
related to the payment to a third party. This is done to offer a better service, with of all the features that
this dedicated operation requires. It has been done to guarantee a safe and professional service in the
respect of all the quality standards that the market request. 

To read more about senangPay security please visit their website (

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